How can we help you?
Find quick answers about orders, payments, delivery, returns, warranties and software licences.
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Our support team is available to help with orders, products and account enquiries.
Contact SupportPopular Questions
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Frequently Asked Questions
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Account & Support
3 questionsNo. Guest checkout is available, but creating an account allows you to track orders, save addresses, and view your purchase history.
You can reach our customer support team through our Contact Us page, email, or any of the support channels listed on our website.
Our support team is available during normal business hours and will respond to enquiries as quickly as possible.
Corporate Orders
3 questionsCertainly. Contact our sales team with the products and quantities you require, and we’ll prepare a customised quotation.
Yes. Bulk orders may qualify for special pricing depending on product availability and order quantity.
Yes. We provide products and software solutions for businesses, schools, government agencies, and corporate organisations.
Orders & Shopping
4 questionsYes, provided your order has not been processed or dispatched. Contact our support team as soon as possible with your order number, and we’ll do our best to assist.
Absolutely. You can add multiple products to your shopping cart and complete them in a single checkout, making shopping faster and more convenient.
Once your payment is successful, you’ll receive an order confirmation email containing your order number and purchase details. You can also view your order in your account dashboard if you created an account.
Browse our products, add your preferred items to the cart, and proceed to checkout. Enter your delivery details, choose your preferred payment method, and complete your purchase. Once payment is confirmed, you will receive an order confirmation email..
Payments
3 questionsYes. Where available, bank transfer will appear as a payment option during checkout. Please complete your transfer promptly to avoid delays in processing your order.
Yes. All payments are processed through trusted and secure payment gateways using industry-standard encryption to protect your information.
We accept secure online payments using debit cards, bank transfers, and other payment options available during checkout.
Products & Warranty
4 questionsYes. We only supply genuine products sourced from trusted manufacturers and authorised distributors.
Absolutely. Our support team can recommend products based on your requirements, budget, and intended use.
Many of our products include manufacturer warranties. Warranty coverage varies by product, so please check the product page or contact us for details.
Please contact our support team immediately after receiving the product. We’ll assess the issue and help you with replacement, repair, or warranty claims where applicable.
Returns & Refunds
4 questionsYes. Eligible products may be returned within our return period, provided they remain unused, in their original packaging, and meet our return policy requirements.
Simply contact our support team with your order number and the reason for the return. We’ll guide you through the return process.
Approved refunds are usually processed within a few business days after the returned product has been inspected and approved.
Software licences that have been activated, customised products, and items damaged due to misuse are generally not eligible for return unless otherwise stated.
Shipping & Delivery
4 questionsYes. We deliver to most cities and towns across Nigeria through our trusted delivery partners.
Once your order has been shipped, we’ll provide tracking information where available so you can monitor your delivery.
Delivery times vary depending on your location. Orders within major cities typically arrive within 1–3 business days, while other locations may take slightly longer.
Our delivery partner will usually contact you to arrange another delivery attempt or provide further instructions for receiving your package.
Software Licences
3 questionsYes. We provide authentic software licences sourced from authorised distributors and trusted vendors.
Due to the nature of digital products, activated or delivered software licences are generally non-refundable unless required by applicable consumer protection laws or covered under our refund policy.
Software licences are typically delivered digitally via email after your payment has been successfully confirmed.
Speak with the Velvot Store support team
Contact us for assistance with orders, products, software licences, delivery and returns.


