Terms of Service - Velvot Store

Velvot Stores’ Terms of Service

Overview

This Terms of Service Agreement is a legally binding Agreement between Velvot Stores Nigeria Limited and each end user with respect to access and use of our associated internet services and it is made effective as of the date of your use of our website. This Agreement sets out the general terms and conditions of your use of our website thus we advise that each user reads the terms carefully before using our services because they affect your legal rights and obligations. If you do not agree to be bound by these terms or if at any time the terms are no longer acceptable to you, please cease use of the service immediately.

Part A: General Information and Terms

1. General Information

  • “We” are Velvot Stores Nigeria Limited and “us” and “our” have a corresponding meaning herein.
  • We are a company incorporated in accordance with the laws of the Republic of Nigeria with registration number RC8482625.
  • Our address of establishment is at 24, Bode Thomas Street, Surulere, Lagos, Nigeria, and we will accept service of all legal documents there.
  • Our telephone number is Tel: +2348086406499

    • 2. Definitions

  • Products means any goods or other products that are made available by us via this website.
  • “We”, “us” and “our” means Velvot Stores Nigeria Limited (and, unless the context indicates otherwise, its owners, employees, suppliers, internet service providers, agents and affiliates).
  • “You” means the user of this website.

    • 3. General Conditions of Use for this Website

  • You are solely responsible for any and all cell phone usage and/or internet access service fees that may apply to your use of this website and the services offered on it.
  • You may not access this site for any purpose other than for utilizing the services offered on it in the normal manner. You may not access our site for the purposes of redistributing or otherwise using any of our content for your own business purposes unless you are expressly licensed thereto by us in writing. You may not use your access to this site in a manner that would bring us, our business and/or any of our affiliates into disrepute.
  • Furthermore, you may not access this site for unlawful purposes or use it in a manner which infringes our rights or the rights of any other person or restricts or inhibits the use of or enjoyment of this site by any other person. In this regard, you must comply with the laws, regulations and codes of conduct applicable to your use of this site.
  • Notwithstanding that this site may contain links to third party web sites and that some third-party web sites may contain links to this site we do not control, endorse or approve the activities or content of any such third-party web sites. Please contact the relevant web site proprietor if you have a complaint about the activities or contents of a third-party web site.
  • Proprietary rights (including without limitation, the trademarks, copyright and patent rights) in the components of this site belong to us and our licensors, including in the compilations, collective works and derivative works created incorporating the content of our users.
  • The individual content you may submit will remain your property, but you grant us an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if we were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.
  • Access to our web site services is provided to you free of charge. reliance on and use of our website, content and services are therefore at your own risk. in no event will we be liable to you for any loss or damage of any kind in contract, delict (including negligence), statute or otherwise arising in connection with your reliance on or use of this site or the content or services provided, save to the extent that such liability cannot be excluded by applicable law or the contrary is expressly stated.
  • We also reserve the right, without notice and in our sole and absolute discretion, to make changes to any parts of the site inclusive of changes to these terms of use including those relating to our ordering service. It is your responsibility to review our terms of use on each occasion prior to making use of this site and our ordering service. If you continue to use this site after our amended terms of use has been posted on the web site, it will constitute a deemed acceptance of such amended terms of use. We specifically reserve the right at any time to change or discontinue without notice, any aspect and/or feature of this web site.
  • You will be required to choose a username and a password when registering with us or using some of our services. You are responsible for keeping your username and password secret. You will be required to enter your username and password every time you want to use one of our subscription services. You accept that you will be personally liable for all transactions concluded on your account.
  • We are committed to protecting your privacy. We will collate the information which you give to us to provide you with services and personalize your use and visits of this site. We may also use such information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. We may also permit the affiliated entities in our company group to inform you about products or services they offer that might interest you.
  • We have to protect our business and secure our systems. Consequently, you should note that we may monitor and keep records of any communication that you may send to or receive via our website and we may use, publish and disclose such communications for any lawful purpose. This may include our filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of unlawful or otherwise undesirable material or content.
  • Part B: Promotional Offers
  • From time to time, our website may offer promotions, discounts, coupons or other special offers to users. The terms and eligibility requirements for each promo will be stated at the time the promo is offered.
  • Promotions are time-limited and subject to availability. We reserve the right to modify, suspend, or withdraw any promo at any time without prior notice and without incurring any liability.
  • Promotions are non-transferable, non-exchangeable and may not be redeemed for cash or combined with other offers unless expressly stated otherwise.
  • We reserve the right to cancel any order or withdraw any promo if we determine in our discretion that the promo has been misused, obtained through fraud or used in violation of these Terms.
  • Where an item purchased under a promo is returned, any refund will be based on the amount actually paid after applying the promotional discount and the promo will not be reinstated or reused.
  • Our decision regarding all matters relating to promotions shall be final and binding.
    • Part C: General

    1. Complaints:

    We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can submit a contact form online. We will try to do our best to resolve any problems that arise. We require that provide us with the following as part of your complaint:
  • Your full names, physical address, telephone number and email address.
  • The location and description of the service feature or transaction which is the cause of your complaint.
  • The problem with the service or transaction or rights that you allege to be infringed by such feature or component.
  • The actions you would like us to take to remedy the problem.
  • A statement confirming that you are making the complaint in good faith.
  • A statement confirming that the information you are providing to us is to the best of your knowledge true and correct.
  • Please incorporate your signature into the complaint.

    • 2. Reviews and Comments

  • Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide us including, without limitation: ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively referred to as "Submissions") is and will be treated as non-confidential and non-proprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to us without charge and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions.
  • All Submissions shall automatically become the sole and exclusive property of Velvot Stores and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by us in the future.
  • In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other content that you post on this site and that use of your reviews, comments, or other content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

    • 3. Code of Conduct

    At Velvot Stores, customer satisfaction is our top priority. We strive to solve all customers problems in a professional and amicable way. However, we will not tolerate any unacceptable or unreasonable behaviour towards staff. Unacceptable behaviour directed towards our customer service staff or Velvot Stores itself may, for example, include any of the following:
  • Aggressive, abusive and threatening behaviour which include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
  • Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
  • Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, timeframe, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to Velvot Stores.
  • Repeatedly changing the nature or focus of a complaint or the desired outcome, part way, after a formal response has been provided.
  • Excessive number of complaints compared to the total purchase value history.
    • For such behaviour(s), complainants may be advised and formally notified of the following:
  • That their language is considered offensive, abusive, threatening, and wholly unacceptable.
  • That they must refrain from using such language, intimidation, and threats.
  • That there will be no further exchange of correspondence on the matter if they persist with this behaviour.
  • That Velvot Stores reserves the right to no longer accept orders from the customer in the future without further notice.

    • 4. Warranties

  • You represent and warrant that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, Velvot Stores hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use our website by displaying it on your internet browser only for the purpose of shopping for personal items sold on the site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
  • You warrant that you are solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this site's security. After registering, you will receive our newsletters with information about sales, coupons, and special promotions. You can unsubscribe by using the link from any email newsletter or your personal subscribe setting after logged in.

    • 5. Limitation of Liability

  • Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by Velvot Stores on an "as is" basis.
  • This site may include inaccuracies, mistakes or typographical errors. Thus, we do not warrant that the content will be uninterrupted or error free.
  • To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special, or consequential damages.
  • We will act in accordance with the warranty as shown on the website when and only when damage is in connection with the product and has valid and confirmed manufacturing defects. We will not be held liable or responsible for any damages resulting from customers’ improper use, personal negligence, and/or other reasons that do not attribute to product defects.

    • 6. Governing Law

  • To the fullest extent permitted by the applicable jurisdiction, these Terms shall be governed by, construed, and enforced in accordance with the laws applicable to the merchant outlet location that processed your payment.

    • 6. Contact Us

  • You can keep in touch with us by filling our contact form via Velvotstore.com
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